Founded by people who actually know broking, for mortgage brokers.
Universal Outsourcing is an ISO-certified business process outsourcing (BPO) company that provides Australian mortgage brokers with dedicated, industry-trained back-office support , loan processing, credit analysis, compliance, marketing, and admin delivered by a specialist team based in Kathmandu, Nepal.
WHO IS UNIVERSAL OUTSOURCING?
A BPO built exclusively for Australian mortgage broking.
Universal Outsourcing is a Business Process Outsourcing (BPO) company that specialises exclusively in the Australian mortgage broking industry.
Founded in 2023, it provides Australian brokers with offshore back-office teams trained specifically in Australian lending, compliance, and loan processing rather than generalist virtual assistants trained after the fact. Services include client service support, loan processing, credit analysis, compliance review, social media management, and digital marketing, delivered by a specialist team based in Kathmandu, Nepal.
What we are working towards.
Mission
To help Australian mortgage brokers streamline their operations, reduce overheads, and reclaim the time they need to grow their business and serve their clients by pairing them with dedicated, industry-trained specialists rather than generic outsourced labour.
Vision
To be the leading offshore provider for the Australian mortgage broking industry, and to be Nepal's top employer of choice building a workplace culture that attracts and retains young talent while giving them genuine, long-term careers.
Our values
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Excellence
We strive for excellence in everything we do by challenging ourselves to be better, keeping an open mind for change, and using data-driven results to continue to improve.
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Customer Satisfaction
Our top priority is ensuring that our clients are satisfied. We are dedicated to providing personalised, tailor-made solutions that are designed to meet our clients' unique needs and requirements.
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Respect
We value the ideas, opinions and contributions of our clients, partners and colleagues, and strive to build relationships based on mutual trust and understanding.
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Innovation
We are constantly looking for new and innovative ways to help our clients achieve their business goals and objectives.
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Integrity
We are committed to conducting our business with honesty and integrity, and we take pride in our ethical standards and practices.
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Accountability
We are committed to being transparent and honest, taking responsibility for our actions and decisions, and holding ourselves to high standards while delivering on our promises.
Purpose-driven
We encourage every employee to contribute ideas and feedback, and create opportunities for social responsibility and community involvement.
Growth-focused
We're committed to helping our people grow and advance, through professional development and training programs that build real, transferable skills.
Team-first
Our success comes from every team member's contribution. We promote a culture of succeeding together, not individual competition.
Diverse and inclusive
We welcome people of all backgrounds, cultures, and experiences, because diverse perspectives lead to smarter solutions for our clients.
A workplace built on more than output.
Our Culture
Why Australian brokers choose Universal Outsourcing.
FOR BROKERS
Brokers considering outsourcing typically hesitate for three reasons: data security, cultural or industry fit, and continuity of service. Here's how Universal Outsourcing addresses each.
Data security
ISO/IEC 27001:2013 certified, with strict cyber security protocols protecting client and broker data to the same standard expected of an Australian-based team.
Industry fit, not generalist admin
Every specialist is trained specifically in Australian mortgage lending and compliance, not general virtual-assistant tasks retrofitted to the job.
Continuity
Long-term, dedicated specialists rather than rotating gig-style contractors, so you're not retraining someone new every few months.
Cost, without the compromise
Reduce the overhead of in-house hiring, training, and infrastructure, while gaining a specialist skillet most in-house hires would take months to develop.
Want to see if we're the right fit for your business?
Spend less time on admin, more time writing loans and growing your book. Book a free 15-minute discovery call.