Join the team
At Universal Outsourcing (UO), we are more than just a workplace — we are a community of passionate, driven professionals who believe in delivering excellence to our clients and building long-lasting careers.
We partner with leading mortgage brokers across Australia, providing high-quality back-office support services including loan processing, credit analysis, marketing, and administration.
As we continue to grow, we are always on the lookout for talented individuals who want to grow with us.
Why Join UO?
🌟 Positive Culture
We are proud of the uplifting, respectful, and team-oriented environment we have created. We celebrate individuality and encourage open collaboration.
📚 Career Growth & Learning
We invest in you — through tailored training, mentoring, and development opportunities to help you grow in your role and beyond.
💼 Real Industry Experience
Gain exposure to the Australian mortgage industry and work directly with clients and brokers in a fast-paced, high-impact setting.
🌐 Make a Global Impact
From our office in Nepal, we are helping people across the globe realise their dream of owning a home.
A Workplace That Values You
We place a strong emphasis on creating a supportive and inclusive work environment for all of our employees. At UO, you’ll be part of a company that truly cares about your professional development and well-being.
We value diversity and welcome people of all backgrounds, cultures, and experiences. We believe that diverse perspectives lead to smarter solutions for our clients and help foster a collaborative and innovative work culture.
Who are we looking for?
Client Service Specialist
✅ Detail-oriented and organised, with a commitment to accuracy and high-quality work.🗣️Strong communicators in English, both written and verbal, who can engage confidently with clients and team members.🤝Reliable team players, who take ownership of their work and are passionate about making a positive impact.💻Tech-savvy and eager to learn, open to using new tools and systems in a fast-paced environment.Hiring Process Overview
Application
Submit your application via our online form. Tell us about your background, skills, and why you are excited to join Universal Outsourcing.
Phone Interview
If shortlisted, we will reach out for a quick phone interview to get to know you better and assess your communication skills.
In Person Interview
Meet with our recruitment team in person for a deeper discussion about your experience, career goals, and the role.
Reference Checks
We will conduct reference checks to validate your previous work performance and ensure a good fit for our team.
Offer Letter & Onboarding
Congratulations! If you're selected, you will receive an offer letter with all the details. Once accepted, we will guide you through our smooth onboarding process.
Be Part of Something Bigger
At Universal Outsourcing, we are committed to building Nepal’s leading outsourcing workforce and creating lasting partnerships with brokers across Australia. If you are passionate about growing your career in a global business environment — we want you on our team.
Your journey starts here.