Be Part of Something Bigger

Who are we?

Universal Outsourcing is a Business Process Outsourcing company, recently established in 2023. We are providing outsourcing solutions to Mortgage Brokers in Australia in delivering a positive end-to-end lending experience to the clients.

We are seeking a Client Service Specialist/ Loan Processing Administrator who is dedicated to working hard and growing alongside our rapidly expanding company. At our organisation, we prioritise employee growth and provide exceptional opportunities for career advancement.

Your Role

As a Client Service Specialist /Loan Processing Administrator, you will play an active role in all end-to-end processes that are required for the smooth processing of loan applications from submission to settlement (getting loan approved). Your responsibilities include:

1. Data entry of loan application information into lender platforms

2. Assisting our clients with processing & tracking home loans from pre-submission to settlement

3. Liaising with our clients to request supporting documentation and update them on the progress of their application

4. Forming relationships and communicating with clients, lenders, referrers, and other business agents

5. Working with finance brokers to ensure compliance processes are followed and maintained

6. Keeping active notes and managing applications

7. Customer Relation Management (CRM) platform

8. Providing exceptional customer service

9. Stay up to date with the latest AI trends and incorporate them in day-to-day processes.

Education Level: Must have completed Bachelor’s degree (Master’s preferred)

Experience Required: Experience in Australian Mortgage Brokerage Industry preferred but not compulsory

Additional skill set:

• Excellent interpersonal, verbal, and written English communication

• Data entry skill

• High attention to detail and accuracy

• Positive attitude and prepared to work in a team environment and meet deadlines

• Problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions

• Time management skill and prioritising the assigned tasks

• Drive for strong career progression

• Strong Work Ethics

• Resilience and Consistency

• Ability to work autonomously with set tasks.

• Knowledge of Generative AI Tools: Chat GPT, COPY.AI & others

What’s in it for you:

• Social Security Fund (SSF)

• Quarterly Salary Review

• Paid Annual Leave and Sick Leave

• Additional paid leave

• Weekends Off (Sat/Sun)

• Festival Bonus

• Free Meals (Breakfast and Lunch)

• Accident and Medical Insurance Coverage

• Team Building Activities, Retreats

• Continuous Learning and Development opportunities

• Growth within the company

• Fully paid training